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Shipping & Returns

 

1. SHIPPING POLICY

 

You can trust that your order will be quickly processed and safely delivered. 

 

We can ship products anywhere in the United States via FEDEX

 

Items in stock will typically ship out in 2-3 business days. 

 

a. Shipping Charges 

 

Our shipping charges are determined by the weight of your order, excluding applicable sales tax. 

 

b. International Orders

 

Not at this Time

 

2. RETURN, EXCHANGE POLICY, CANCELLATIONS

 

Our goal is to ensure your complete satisfaction with your purchase. 

 

Return Policy

 

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

 

In case following conditions are not met Flashpoint R/C reserves the right to charge 15% restocking fee or refuse the return. 

 

- the items must be returned for refund or exchange within 15 days of original purchase 

 

- items and packaging must be received in new condition 

 

- the original  packaging must not be damaged 

 

- packaging must include all original items, manuals etc. 

 

- Return Authorization Number must be clearly marked on the shipping box 

 

- return package must include copy the original invoice or sale receipt 

 

 Before returning package you need to contact Mugen Seiki Racing to receive Return Authorization Number (number to be placed on returning package). You can use phone number listed below or e-mail sales@mugenracing.com. 

 

 Cancellations 

 

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. 

 

 

 

 

 

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